![]() ![]() Sometime it is trigger by old corrupted sync sessions as Maximizer keeps the track of each sync you made with Outlook. Your outlook profile has changed, your domain id is different now, your mail server or exchange server is different now.Synchronization from multiple computers.So main sources trigger that duplications are: This will enforce Maximizer to create fresh entries in Maximizer's back-end for those specific records although they already exist in Maximizer. Now lets say, if you have created separate Outlook profile, your exchange server is different or you moved to new computer, some of the information that your Outlook will provide to Maximizer will be different (different Data_Machine_Id, different sequence number etc.). This mapping is stored for each and every entry that is synchronized, and lets Maximizer's synchronization engine know which Outlook entry corresponds to which Maximizer entry and vice-versa. When you first synchronize an entry, let's say a contact, Maximizer stores the unique Data_Machine_Id of the Address Book entry in Maximizer along with the unique Client_Id of its corresponding entry in Outlook. As mentioned above, Maximizer will store unique Data_Machine_Id (1), Sequence_Number (2), Client_Id (3), Contact_Number (4) for each appointment, task or contact accordingly. The key thing to know here is that in order to keep your contacts, appointments, and tasks in sync, Maximizer stores a mapping between entries in Maximizer and entries in Outlook. How Outlook-Maximizer Synchronization Works and Source of Duplication If you see same contact recorded twice or more with no notes and documents then they are duplicates. Usually duplicate contacts don't have any notes, documents, and other UDF fields. If you see same task recorded multiple times in Hotlist task windows then it is duplicate.ĭuplicate Contacts: Contacts are database entities and they contain series of relationships amongst appointments, tasks, notes, documents etc. Contacts also have Data_Machine_Id, Sequence_Number, Client_Id, Contact_Number which makes them unique. They contain almost the same information the appointment has. ![]() Tasks include calling and writing to customers. Maximizer store Data_Machine_Id (1), Sequence_Number (2),Owner_Id along other data fields (date/times, description etc.)ĭuplicate Hotlist Tasks: The Hotlist is a timeless to-do list of tasks and reminders. There is specific way Maximizer stores each individual appointment in the back-end (MS SQL tables) and if that process is compromised then end user will see a duplicate in their Maximizer calendar and Outlook calendar. Calendar appointments can be associated with Address Book entries, Campaigns, Customer Service cases, and Opportunities, or they can be personal. If you see same appointment, with same subject, description, date/time and attendees then it is a duplicate.
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